Terms of Service

LISTD (“we”, “our”, “the platform”) is a property services platform that connects clients (letting agents, landlords, and property managers) with verified professionals (“Pros”) delivering inventories, inspections, cleaning and other property services. By registering or using LISTD, you agree to these Terms of Service in full. If you do not agree, you must not use our platform.

• You must be at least 18 years old and able to form a legally binding contract.
• You must provide accurate, complete, and up-to-date information during registration.
• You are responsible for keeping your account credentials secure.
• LISTD reserves the right to suspend or terminate accounts that violate these terms.
• Pros must complete identity verification and onboarding before accessing live jobs.

You agree not to:

• Circumvent the platform to engage in private arrangements with Pros or clients found through LISTD.
• Provide false information, impersonate others, or misrepresent qualifications.
• Use the platform for any unlawful purpose.
• Interfere with the platform’s operation or security.
• Resell access or share your account with third parties.

• Clients submit job requests which are published to eligible Pros on the platform.
• Jobs are matched based on Pro tier, availability, and location.
• Once a Pro accepts a job, both parties are contractually obligated to fulfil it.
• LISTD reserves the right to reassign jobs in cases of Pro cancellation or non-performance.

• Clients pay the agreed job price upon booking confirmation.
• Funds are held in escrow by LISTD until the client accepts the delivered report.
• Pro payouts are released within the timeframe stated in the platform after client sign-off.
• LISTD retains a platform service fee from each transaction.
• Cancellation fees may apply based on how close to the job date the cancellation occurs.
• Refunds are issued at LISTD’s discretion following dispute resolution.

LISTD operates a tiered service structure (Flex, Pro, Elite) with corresponding quality standards and pricing. The service tier selected at booking determines the standards the assigned Pro must meet. Clients must select the appropriate tier for their property requirements.

• Pros must hold appropriate qualifications and professional indemnity insurance.
• Pros must attend jobs punctually and deliver reports to the agreed standard.
• Pros who fail to meet standards may receive strikes. Three active strikes may result in suspension.
• Pros must sign a Non-Circumvention Agreement before accessing live jobs.
• Pros progress through levels (1–5) based on jobs completed and client ratings.

All disputes must be raised through the LISTD platform within 7 days of report delivery. LISTD will review evidence from all parties and issue a resolution. LISTD’s decision on disputes is final unless the matter is escalated to a competent court of jurisdiction.

All users agree not to engage in direct commercial transactions with other users discovered through LISTD, outside of the platform, for a period of 24 months from the last platform-managed interaction. Breach of this agreement may result in account termination and legal action.

All platform content, software, branding, and design is the intellectual property of LISTD. You may not copy, reproduce, or distribute any part of the platform without prior written consent.

LISTD acts as an intermediary platform. To the fullest extent permitted by law, LISTD shall not be liable for indirect, consequential, or incidental damages arising from the use of the platform. Our total liability shall not exceed the fees paid by you in the preceding 30 days.

LISTD reserves the right to suspend or terminate any account at its discretion for breach of these terms. Users may close their account at any time by contacting support. Outstanding jobs or payment obligations must be resolved before account closure.

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For queries about these Terms, contact us at support@listd.co.uk.