Privacy Policy

LISTD operates the property inventory platform at listd.co.uk. For the purposes of UK GDPR, LISTD is the data controller for personal information collected through this platform. Contact us at support@listd.co.uk.

• Account data: Name, email address, phone number, company name.
• Professional data (clerks): Qualifications, verification documents, DBS information, professional indemnity insurance details.
• Property data: Property addresses, room counts, inspection details.
• Transaction data: Payment amounts, job history, payout records.
• Usage data: Log data, IP addresses, device information, page views.
• Communications: Messages exchanged on the platform, support enquiries.

• To provide and operate the LISTD platform.
• To verify clerk identity and professional qualifications.
• To process payments and manage escrow.
• To facilitate job matching, communication, and report delivery.
• To send service updates, notifications, and support responses.
• To comply with legal obligations.
• To improve our platform based on usage patterns (anonymised).

We process your data on the following legal bases: (a) contract performance : to deliver the services you have signed up for; (b) legitimate interests : to operate and improve our platform; (c) legal obligation : where required by law; and (d) consent : where you have explicitly opted in.

We do not sell your data. We share data only where necessary:

• Clerks: Property address and client instructions for assigned jobs.
• Clients: Assigned clerk name and contact information for booked jobs.
• Payment processors: For transaction processing only.
• Legal authorities: Where required by law or court order.
• Service providers: Hosting, email delivery, and support tools under data processing agreements.

We retain personal data for as long as your account is active and for up to 7 years thereafter to comply with legal and financial obligations. Inspection reports may be retained for up to 10 years in line with property tenancy dispute requirements.

Under UK GDPR, you have the right to:

• Access a copy of your personal data.
• Correct inaccurate data we hold about you.
• Request deletion of your data (subject to legal obligations).
• Object to processing or request restriction of processing.
• Data portability in a machine-readable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact support@listd.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

We use essential cookies to operate the platform (session management, authentication). We may use analytics cookies to understand usage. See our Cookie Policy for full details.

We implement appropriate technical and organisational security measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews.

We may update this Privacy Policy from time to time. We will notify registered users of material changes by email. Continued use of the platform after changes are published constitutes acceptance.